Report Missed Collection Directly to Waste Management (& order new cart option)
Click on the link above for detailed directions on how to report a missed collection or order a new cart.
Waste Management Providing Curbside Refuse Collection Beginning January 2023
Beginning in January 2023, the Town of Cedarburg Public Works Department (DPW) no longer collects residential refuse. The Town entered into an agreement with Waste Management to collect both residential refuse and recycling. Collection days are Monday-Wednesday weekly, with curbside recycling collection occurring the same day as refuse collection, but being picked up every other week. To view the collection route map, please click here.
Town residents will not see any change to their day of collection. Additionally, the Town negotiated with WM so that they will replace damaged carts at no cost to the resident, as well as provide bulk item special pick-ups at a significantly reduced cost over what it costs to have the Town perform a special pick-up.
For more information on the transition, please click the links below to view a brochure and flyer.
Reporting Missed Collection and Service Issues
If you have any service related issues, or a damaged cart, please contact Waste Management at (888) 960-0008 or (262) 251-4000. Both numbers route to the Waste Management Call Center located in Germantown, Wisconsin. Alternatively, you can email Waste Management at wmeservice@wm.com. To report a missed pick up, please use any of the above methods to contact them directly or fill out WM's "Missed Pickup Form" by clicking here.
Some potential reasons for missed collection may include:
- Inclement weather/equipment breakdowns.
- Wrong type or size cart.
- Cart that is too heavy
- If the refuse is placed out after 6:30 am
- If the cart is placed too far from the road, more than 10 feet, it may be left un-emptied.
- No overflow bags will be picked up.
Additional Carts from WM
Residential properties already have a cart(s) for refuse collection (max. of two carts per property), and one cart for recycling collection. Residents currently with two carts will be “grandfathered in.” If residents wish to add a second cart in the future, they can order a second cart directly from WM, and will be billed $60 annually for the second cart directly through WM. Residents can also request one additional 96-gallon cart for recycling collection from WM by contacting them directly. Waste Management will then deliver the additional cart and directly bill the resident $36 annually for that additional cart. The maximum is two recycling carts per home.
All refuse must be placed inside of the carts, overflow bags will not be collected. Only Town/WM approved carts will be emptied (unless the Director of Public Works grants an exception for permanent physical limitation or disability).
Click here for a printable, one-page GUIDE TO REFUSE & RECYCLING IN THE TOWN. The printout is a comprehensive list of what items will be picked up as refuse, what items will be picked up as recycling, what should be taken to the Town Yard, and what should be taken to the Veolia facility in Port Washington as hazardous waste. Please note that NO electronics will be taken at the curb.
Refuse is collected on Mondays, Tuesdays, and Wednesdays, recycling is collected every other Monday, Tuesday, Wednesday. Click here for a route map. Refuse should not be put out earlier than 7:00pm the day before collection, and should be out by 6:30am the day of collection. Refuse should be placed at the end of the driveway within 10 feet of the edge of the road. In winter, it is best placed back from the edge of the road so that the containers don't interfere with the plowing operations. In the case of a holiday or extreme inclement weather, collection will be made one day later than normally scheduled. If questions arise regarding collection schedules, please call Town Hall at 262-377-4509.
The Town Board approved a refuse collection policy at their January 4, 2023 meeting. To view the updated policy, click here. The policy includes answers to frequently asked questions and pictures of how to correctly place your garbage cart out for collection.
The Town offers two options for bulk/special pick-up:
- WM Special Pick-Up: special bulk item pick-ups can be scheduled directly through WM by contacting them via phone at 262-251-4000. The cost is $30 per item. You will then be invoiced through WM. The list of acceptable/not acceptable bulk items can be found here.
- Town Special Pick-Up: special bulk item pick-ups can be scheduled directly through the Town by scheduling it on the Resident Request Center or calling Town Hall at 262-377-4509. The cost is $100 + $2.50 per minute after 15 minutes of time spent loading items. You will then be invoiced through the Town.
Town Dumpster Day June 15
As part of the Town's contract with Waste Management, the Town negotiated for an annual Dumpster event for residents to drop bulk items for no cost within certain limitations. The date and time will be established annually and communicated to the community.
The first annual dumpster event held in 2023.The event was a great success taking in over 3.8 tons of unwanted items from 125+ Town residents. The 2024 event will run in a similar fashion and is scheduled for June 15, 2024 beginning at 8 pm. More details are below. This event is limited to Town residents ONLY.
WHEN: June 15, 2024, 8 am – 2 pm or until dumpsters are full
WHERE: Korb Sports Complex, 8555 – STH 60 (west of 5 Corners)
Accepted Items for Dumpsters
- Furniture (1 large piece only)
- Carpeting (cut into 3’ sections)
- Small amounts of construction material (1 cubic yard max)
- ONE box spring/mattress set only
- Other large miscellaneous items intended for landfill
- NO CARDBOARD (this should go into recycling carts)
Loads will be inspected for acceptable items.
Scrap metal and appliances can be dropped at this new location (not in the dumpster).
Compost material will need to go to Town Hall.
NOTE: Public Works Town employees will not be able to help offload your items.
Appliances & Tires
Residents can drop off unwanted appliances at Town Hall with the purchase of a "Residential Yard Card" The Town also accepts up to eight unwanted tires per year at the Town Yard with the purchase of a Yard Card. For more information on the Yard Card, please click here.
If you would like your appliances collected at your home contact Refrigerant Recovery at (414) 643-7740. If the appliance is outside, the charge is $25. If the appliances are inside the home, they charge $50 for the first appliance, and $20 for each additional appliance. Click here to view the flyer with full details from Refrigerant Recovery.
Hazardous Waste
Hazardous waste should not be disposed of in the garbage or dumped down the drain. The Veolia hazardous waste facility in Port Washington at 1275 Mineral Springs Drive accepts hazardous waste on the basis of a per pound fee. For a complete guide to hazardous waste, fees, and a map to the Port Washington facility, click here.
Composting
The Town maintains a collection site at the Recycling Yard for all Town residents to dispose of leaves and non-woody vegetation. This site is open year-round. Yard waste can be dropped off during recycling hours. A Yard Card is required to be purchased before allowing the use of the site. At other times, Monday through Friday 8am-4:15pm, residents must first stop inside Town Hall, verify your address, and staff will open the gate.
Brush Collection
Between May 11th and October 15th annually, the Town will provide roadside brush collection service for a fee. Residents are charged $145 for the first half hour of collection. If the collecting takes longer than 30 minutes to complete, residents are charged an additional $2.50 per minute. Property owners will be billed only for the time actually spent collecting. To minimize the fee charged, residents should do the following:
- Place the brush on the roadside of the ditch.
- Place the brush with the cut ends toward the road.
- Call Town Hall at (262) 377-4509 within three days of placing the brush for collection.
Leaving the brush out for too long before it is collected may result in grass or other vegetation growing entangled in the brush, making it more difficult to handle, increasing the time required to complete collection.
Brush collection guidance: The maximum amount of brush collected per household is a pile no larger than 100’L x 6’H x 5’W, with a limb diameter no greater than 6”. This amount can be collected all at once or broken down into smaller piles throughout the year (ex. Two 50’ x 6’H x 5’W piles or Ten 10’ x 6’H x 5’W piles). The brush will be collected by either a light duty truck with a chipper or a wheeled excavator with a claw/grapple attachment. As a reminder piles left on the shoulder can be a hazard to driving, if they are left longer than two weeks they will be picked up without notice and the resident will be invoiced accordingly. To request a pickup please contact Town Hall or through the Resident Request Center (click here). Any questions please contact Adam Monticelli, Director of Public Works at (262) 377-4509.
Wood chips are available to Town residents at no cost. The excess wood chips are stored at the Town yard and may be picked up by residents with a Yard Access Card. There may not always be a supply of wood chips available. We recommend that residents call Town Hall at (262) 377-4509 to check on availability. The Town no longer delivers wood chips to residences, however, Gollnick Tree Service will deliver wood chips to area residences at no charge based on availability. Contact them at (262) 375-2237 to get on their list.